Designation : RECEPTIONIST

No.of Posts:1

Experience :0-2 Years

Location :Fujairah

Description :

REQUIRED A FEMALE RECEPTIONIST FOR SALOON - URGENT

DUTY & RESPONSIBILITIES

Client Interaction:

• Greet clients warmly as they enter the salon, creating a welcoming and friendly atmosphere.
• Assist clients in scheduling appointments, ensuring accurate entry of appointment details into the salon software system.
• Answer incoming phone calls, address client inquiries, and provide information about salon services, pricing, and availability.
• Maintain a professional and positive demeanor while addressing client concerns and resolving issues.

Appointment Scheduling:

• Efficiently manage the appointment book, coordinating and scheduling appointments based on stylist availability and client preferences.
• Notify stylists of their daily schedules and any changes to appointments.
• Send appointment reminders to clients through various communication channels, such as email or SMS.

Inventory Management:

• Monitor and track salon inventory, including haircare products, styling tools, and other supplies.

• Place orders for replenishing inventory as needed and ensure timely delivery.
• Receive and inspect incoming shipments, verify accuracy of items, and update inventory records.

Staff Rostering:

• Collaborate with the salon manager to create and manage staff rosters, ensuring adequate coverage during operating hours.
• Coordinate with stylists, technicians, and other staff members to accommodate scheduling preferences and availability.
• Update and communicate roster changes to the team in a timely manner.

Administrative Tasks:

• Maintain and organize client records, ensuring accuracy and confidentiality.
• Process client payments, issue receipts, and handle cash transactions in accordance with salon policies.
• Assist with administrative duties, such as filing, data entry, and document management.

Client Relations:

• Foster positive relationships with clients by offering exceptional customer service and personalized attention.
• Collect feedback from clients to continuously improve salon services and address any concerns.
• Handle client complaints or issues with empathy and professionalism, seeking solutions to ensure client satisfaction.

Team Collaboration:

• Communicate effectively with stylists, technicians, and other salon staff to ensure a seamless flow of operations.
• Collaborate with the salon manager to implement effective strategies for optimizing client experience and salon efficiency.

Maintain Cleanliness and Presentation:

• Ensure the reception area is tidy and presentable at all times.
• Keep track of cleaning schedules and coordinate with support staff for regular maintenance.

5. KEY PERFORMANCE INDICATORS

• Attention to Details
• Time Management
• Professional Attitude and Appearance
• Excellent Organizational Skills
• Customer Service

6. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: Daily meeting with HR Manager

7. QUALIFICATIONS, EXPERIENCE & SKILLS

• High school diploma or equivalent; additional education in hospitality or business administration is a plus.
• Previous experience in a customer service or receptionist role, preferably in a salon or spa environment.
• Strong interpersonal skills and the ability to communicate effectively with clients and colleagues.
• Proficiency in using salon management software, scheduling systems, and basic computer applications.
• Excellent organizational skills, attention to detail, and the ability to multitask effectively.
• Professional appearance and demeanor, maintaining a positive attitude even during busy periods.
• Knowledge of salon services, products, and terminology is advantageous.
• Flexibility to work during salon operating hours, including weekends and evenings.

Al Mulla Group