Receptionist

Dubai, United Arab Emirates

Job Description

:
  • The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
  • Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed
Responsibilities:
  • To greet visitors and patients, determine their needs and guide them accordingly
  • To answer queries and to provide information directly to the person or on the telephone
  • To carry out relevant tasks & assignments as required and requested by immediate supervisor/management
  • Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic
  • Book appointments and follow up appointments according to the patient request
  • Quote for products and services
  • Ensure proper cleanness of the reception with an adequate supplies/stationary items
  • Ensure appointment schedules are adhered to with minimal or no waiting times
  • Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly
  • Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
  • Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department
  • To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
  • Update the shift checklist and make sure that all the tasks are completed
  • Follow up on all the pending cancellations of registrations
  • Be updated about the accepted insurance cards in the Clinic
Qualifications:
  • Any Bachelor degree preferred
  • Minimum 1-2 year in a similar organization
  • Excellent Customer Service skill
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
  • Deal with complaints in professional manner
  • Excellent interpersonal skills
  • Highly analytic skills
  • Maintain good appearance and proper demeanor at work.
  • Safety conscious, motivated, able to manage pressure, takes initiative.
  • Displays integrity and honesty
  • Is service oriented and customer focused

NMC Healthcare

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Job Detail

  • Job Id
    JD1649745
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned