Receptionist

Dubai, United Arab Emirates

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The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed

To greet visitors and patients, determine their needs and guide them accordingly
To answer queries and to provide information directly to the person or on the telephone
To carry out relevant tasks & assignments as required and requested by immediate supervisor/management
Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic
Book appointments and follow up appointments according to the patient request
Quote for products and services
Ensure proper cleanness of the reception with an adequate supplies/stationary items
Ensure appointment schedules are adhered to with minimal or no waiting times
Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly
Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.
Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department
To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
Update the shift checklist and make sure that all the tasks are completed
Follow up on all the pending cancellations of registrations
Be updated about the accepted insurance cards in the Clinic

Any Bachelor degree preferred
Minimum 1-2 year in a similar organization
Excellent Customer Service skill
Excellent communication skills, both written and verbal
Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
Deal with complaints in professional manner
Excellent interpersonal skills
Highly analytic skills
Maintain good appearance and proper demeanor at work.
Safety conscious, motivated, able to manage pressure, takes initiative.
Displays integrity and honesty
Is service oriented and customer focused