Receptionist

Dubai, United Arab Emirates

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Job Description

The Receptionist is the first point of contact for all visitors and telephone calls to the reception. This role represents the front face of the reception to internal and external customers

ROLE PROFILE

Answer all phone calls in a professional and timely manner, directing calls to the appropriate contacts, taking messages where necessary

Manage the mail deliveries to Head Office ensuring appropriate distribution

Support all employees with administration requests.

Immediately report any poor levels of cleanliness, maintenance issues, behavioural concerns or anything that may affect the image of the organization and the customer journey to the Line Manage

Ensure compliance with the Code of Conduct, Departmental policies and Human Capital Policies and Procedures as well as adherence to Global Solution values and exhibit the same all the time

Role model exemplary customer service standards for all internal and external customers

Meet and greet and support proactively across all administrative tasks

Ability to handle emergencies

Requirements

Effective verbal and written communication skills in English (Arabic would be an advantage)

Attention to detail and accuracy

Ability to handle difficult customer / client / employee situations.

Timely resolution of requests

Multitasking and time-management skills, with the ability to prioritize tasks

Computer literate (MS office) and Telephone etiquette

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