Receptionist

Dubai, United Arab Emirates

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Job Description

We are looking for a friendly and professional individual to join our team as a Receptionist. As the first point of contact for our guests, the Receptionist plays a crucial role in creating a positive and welcoming experience.

Responsibilities:
Greet and welcome guests upon arrival with a warm and courteous demeanor.
Check guests in and out of the hotel, ensuring accurate and efficient service.
Provide information about hotel facilities, services, and local attractions.
Handle guest inquiries, requests, and concerns promptly and professionally.
Manage reservations and assist with room assignments.
Answer phone calls and direct inquiries to the appropriate department.
Process payments and maintain accurate billing records.
Maintain a neat and organized front desk area.

Qualifications:
Previous experience as a hotel receptionist or in a customer service role is preferred.
Strong communication and interpersonal skills.
Proficiency in hotel management software (if applicable) and basic computer skills.
Ability to handle multiple tasks in a fast-paced environment.
Attention to detail and problem-solving skills.
Professional appearance and demeanor.

Requirements:
High school diploma or equivalent.
Additional education in hospitality or related fields is a plus.
Flexibility to work shifts, including evenings, weekends, and holidays.
Multilingual abilities may be an advantage.

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