About the Role

The key priority of this role is to deliver an excellent and memorable customer experience during all interactions with existing and potential parents, visitors, staff, and students.

The key responsibilities of our front of house team are:

• To provide accurate information to visitors on a full range of topics
• Answering phone calls in a courteous manner and maintaining a database of school visitors
• To ensure that GEMS policies, procedures, and code of conduct are followed at all times
• Working closely with the front of house team, attend staff meetings, and serve on committees when required

The successful candidate must have:

• Excellent communication and organization skills with the ability to multi-task
• The ability to effectively communicate with a variety of internal and external stakeholders
• Minimum of 1-year experience in a front of house or customer service role
• Must be proficient in secretarial and computer skills
• Enjoys working in a team and is willing to go above and beyond the scope of duty

Additional requirements:

• Should be on spouse or family visa
• The ability to speak fluently in multiple languages is an advantage

About Your Benefits

An attractive remuneration package is on offer to the successful candidate including tax-free salary, medical cover, tuition fee concessions, annual leave, and end of service benefits.

About GEMS

Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.

About the School

GEMS FirstPoint School (FPS) opened in 2014, it is positioned in the heart of The Villa community in Dubai. It is a Premium British Curriculum School, providing an excellent standard of education for over 1650 students from FS1 to Year 13, with exciting plans to expand further in the coming years.

The school has grown rapidly and continues to be popular with families from across Dubai with over 90 nationalities represented. FPS is housed in state-of-the-art buildings with a separate sports and performing arts centre, swimming pools, theatre, sports hall, dance, drama and music rooms. Our main building contains specialist facilities such as a robotics and electronics lab, food technology kitchen, textiles and design suite, fully equipped Design Technology workshops, science labs and much more. The school prides itself on being inclusive and values-driven, creating a learning environment that promotes innovation and a love of learning.

The curriculum offers a full, broad and balanced range of learning opportunities both in and out of the classroom, with a particular emphasis on digital technology which is taught to all year groups. As part of the vibrant local community, our students have the opportunity to study Arabic, Islamic Studies, Moral Education and UAE Social Studies, while working towards globally recognized A Levels, GCSEs and BTECs in a broad selection of subjects.

GEMS Education