KEY RESPONSIBILITIES:

\xc3\x82

\xc3\x82Meets and exceeds customer and team member expectations by providing Yes I Can!

\xc3\x82Service & Teamwork:

- Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.

- Communicates effectively with customers, co-workers and supervisors.

- Demonstrates teamwork by co-operating and assisting co-workers as needed.

- Meets Yes I Can Service standards.

\xc3\x82Adheres to hotel policies & procedures:

- Attends work on time as scheduled.

- Follows hotel standards regarding personal hygiene

- Minimizes dangers by following all safety rules and regulations

\xc3\x82Maintains a favorable reputation of the Radisson Blu Hotel at all times.

\xc3\x82Maximizes rooms\xc3\xa2\xc2\x80\xc2\x99 revenue and sales for the hotel.

\xc3\x82Provides courteous service to customers by operating the switchboard according to standards. Communicates clearly and courteously.

\xc3\x82Demonstrates fluency in the use of the equipment.

\xc3\x82Transfers incoming calls promptly to the appropriate extension.

\xc3\x82Assists guests in making long distance calls by instructing them on the appropriate procedures and placing calls for them by instructing them on the appropriate procedures and placing calls for them.

\xc3\x82Takes and delivers accurate and complete messages.

\xc3\x82Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.

\xc3\x82Communicates with authorized employees by using paging systems.

\xc3\x82Identifies and forwards incoming faxes, mails, packages and messages promptly.

\xc3\x82Prepares lists and reports as requested.

\xc3\x82Checks the daily arrival/occupancy list.

\xc3\x82Maintains high confidentiality in regards to guest privacy.

\xc3\x82Keeps a logbook for the telephone function and updates logbook for next shift.

\xc3\x82Is aware for current room availability.

\xc3\x82Is fully aware of the hotel\xc3\xa2\xc2\x80\xc2\x99s current promotions and activities.

\xc3\x82Maintains own working area and materials clean, tidy and in good shape, reports defective materials and equipment to the Assistant Front Office Manager.

\xc3\x82Continuously seeks and endeavors professionalism in own job function.

\xc3\x82Knows what action should be taken when an emergency call is requested and received.

• Each Receptionist/Cashier has a float of AED 5000.
• All the guest bill transactions should be entered in Opera system.
• The cashier shift report should be printed & tallied against all the transactions, in order to ensure the transactions are accurate.
• Sale done should be dropped in an envelope.

About Company: At the Radisson Blu Hotel, Dubai Media City, we welcome our guests in our elegant lobby with a stylish composition of wood, stone and glass, highlighted by Swarovski chandeliers. This iconic hotel has 246 rooms and suites that extend that elegance and comfort throughout. Whether guests are looking for the perfect candlelit dinner or a cosy gathering, this stylish hotel offers superb on-site dining at several restaurants, bars and lounges. Choose from the buffet at Chef\xc3\xa2\xc2\x80\xc2\x99s House, an elegant meal at the cosy Library Lounge or classic Italian cuisine at the award-winning Certo restaurant, where guests can enjoy the sunshine on our outdoor terrace. Other first-class amenities include two outdoor pools with decks that allow guests to soak up the Arabian sun. We cater to business travelers with 12 naturally lit meeting rooms, spanning 582 square meters and outfitted with the latest audio-visual technology. The largest room can host up to 150 people."

Radisson