Company Description

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa Markets is one of the largest pure-play providers of speciality business-to-business market access services in the world. We have the leading position in twelve distinct commercial marketplaces on a global basis. We help buyers and sellers grow their businesses in industries as diverse as pharmaceutical and food through to luxury yachts, fashion and beauty products. We connect, educate, and provide actionable insights across specialty commercial sectors.

And we do this through scale trade exhibitions as well as innovative digital market access services for B2B suppliers and buyers.

Now, by leveraging our unique first party market data, we have embarked upon an ambitious programme to expand the way that we assist these communities in uniquely powerful ways.





This position is responsible for the professional and efficient managing of visitors, telephone calls and messages, as well as a variety of clerical duties that support Informa Middle East and the operations of a professional office.

Job Summary/Responsibilities

• Answer the calls via Microsoft teams in a pleasant and professional manner and transfer the calls to the correct person.
• Handle any queries wherever appropriate.
• Re-direct calls as appropriate, take adequate messages when required and ensure these are passed to the correct employee.
• Greet, assist and/or direct visitors.
• Make sure that the reception area is clean and tidy at all times and that it is a welcoming place for visitors to wait in.
• Review daily schedules for conference rooms and manage and maintain the meeting room booking system.
• Handle all courier pickups and log in the courier spreadsheet.
• Ensure all hand delivered documents are logged and distributed accordingly.
• When on duty, ensure reception is covered during office hours.
• Keep line manager well-informed of activities, results of efforts and problems identified/potential problems and recommend corrective actions.

Administration Support

• Prepare meeting rooms, organise refreshments for meetings and events as requested.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor log book, issue visitor badges)
• Order and maintain office supplies and keep inventory of stock.
• Monitor courier services and ensure all queries regarding packages, costs and cost codes codes are dealt with promptly and accurately; accurately coded etc.
• Process all supplier invoices in a timely manner on EFS system.
• Ensure the company directory is regularly updated.
• Compile and track information for reporting purposes.

Other

• Continually update knowledge and skills through professional development activities.
• Perform any other duties commensurate with this role.

Qualifications

Qualifications

• Significant reception experience in an international office environment
• Computer literate and proficient in the use of Microsoft Word, Excel and outlook
• Speaks and writes clearly and fluently in English to both individuals and groups
• Demonstrates a polite and friendly manner with a clear and precise telephone voice
• Numerate
• Proactive
• Interpersonal and customer facing skills
• Cultural awareness and sensitivity
• Extremely organized with strong time-management skills
• Ability to work independently and with others

Additional Information

We know that sometimes the \'perfect candidate\' doesn\'t exist, and that people can be put off applying for a job if they don\'t fit all the requirements. If you\'re excited about working for us and have most of the skills or experience we\'re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), gender identity, age, marital status, citizenship, or other protected characteristics under federal, state or local law.

This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information.

Informa