Receptionist

Dubai, United Arab Emirates

Jime Fortex

12 Current Jobs Openings

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Job Description

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements

Requirements: * High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Requirements \xe2\x80\xa2 Strong writing, documentation, and speaking skills \xe2\x80\xa2 Ability to learn new skills and assume new responsibilities \xe2\x80\xa2 Ability to work cooperatively in a team environment \xe2\x80\xa2 Background check results satisfactory to SEL \xe2\x80\xa2 Negative drug test result(s)

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