Job Description

Job Title Receptionist

Description

Receptionist CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (based on 2020 revenues) with more than 100,000 employees (excluding affiliates). CBRE has been included in the Fortune 500 since 2008, ranking #128 in 2021. It also has been voted the industry's top brand by the Lipsey Company for 20 consecutive years and has been named one of Fortune's "Most Admired Companies" in the real estate sector for nine years in a row.The company serves real estate investors and occupiers through approximately 530+ offices worldwide (excluding affiliates). CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. JOB SUMMARY Working as Receptionist you will provide administrative support to a department or office location in addition to supporting reception and guest services, mail services, phone, meeting rooms and location services. ESSENTIAL DUTIES AND RESPONSIBILITIES Key Tasks Receives and directs incoming calls to appropriate personnel and voicemail. Responds promptly with accurate and thorough information according to the specific requests from employees, and visitors. Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. Orders office supplies and other common use items for the location, such as cafe supplies, equipment toner, printer paper, freight and shipping supplies etc. Maintains neat appearance reception area, conference rooms, cafe and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Maintains records and logs of service requests and tracks their status. Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange travel, convenience/hospitality services for employees and guests such as transportation, tickets, reservations, etc. Types, formats, and produces documents such as proposals, presentations, correspondence, and standard reports. Performs administrative duties such as conducting research, updating and maintaining databases, preparing company forms and maintaining confidential files. Performs other duties as assigned. OTHER DUTIES AND RESPONSIBILITIES Communication Skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation. Financial Knowledge Ability to calculate simple figures such as percentages. Reasoning Ability Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Other Skills and Abilities Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. Commitment to Values Demonstrated ability to adhere to an organisational set of core values and act in line with those values. Our CBRE R.I.S.E. values: RESPECT - Treat everyone with dignity, value their contributions, and help one another succeed. INTEGRITY - Uphold the highest ethical standards in our business practices. SERVICE - Dedicate ourselves to making a meaningful impact with our clients and in our communities. EXCELLENCE - Aspire to be the best in everything we do and drive for continuous improvement. RESPONSIBILITY Supervisory Responsibility No formal supervisory responsibilities in this position. Scope of Responsibility Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and ExperienceHS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.Certificates and/or Licenses None Languages Fluency in English, verbal and written. Arabic and other languages are advantageous. Professional Certification/Licenses UAE Driver's license (preferred)

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