Receptionist

Dubai, United Arab Emirates

Emarald Group

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Job Description

Key Responsibilities of the Receptionist:

Supports the smooth running of the front office department, where all aspects of the guest journey

and experience are delivered to the highest level

Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and

timely response to guest enquiries and problem resolution

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried

out in a timely and professional manner

Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

Collaborates with their immediate report, ensuring that costs and inventory are controlled, that

productivity and performance levels are attained

Builds and maintains effective working relationships whilst promoting the company culture and

values.

Ensures adherence and compliance to all legislation where due diligence requirements and best

practice activities are planned, delivered
· Experience in front office beneficial but not essential · Hands-on approach with a can-do work style · Commitment to delivering exceptional guest service with a passion for the hospitality industry · Ability to find creative solutions taking ownership for duties and tasks assigned · Personal integrity, with the ability to work in an environment that demands excellence · Experience of working with IT systems on various platforms

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