Provide exceptional customer service experience to all members, non-members and users of the facility
Enrolling new members and assisting current members with their queries
Greeting members and users of the gym as they come through reception
Checking in members and verifying memberships
Registering prospective members and guiding them to the correct person
Providing information on classes and availability
Handling questions about the cancellation of membership
Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
Serving customers, taking money for activities and accurately accounting for transactions at the end of each shift
Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
Handling telephone enquiries, recording messages from incoming calls and transferring calls
Maintaining a clean and tidy environment, both behind and in front of the counter
Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager
Job Type: Full-time Salary: QAR2,000.00 - QAR2,500.00 per month Language:
English (Preferred)
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