Job Description

Key ResponsibilitiesFront Desk & Customer Service

Greet customers professionally and assist them with service inquiries Handle walk-in customers and direct them to the appropriate service advisors Maintain a positive customer experience at all times Address customer concerns and escalate issues when required

Service Centre Coordination

Register customer visits and create service job cards (manual/system-based) Schedule service appointments and follow up on pending jobs Coordinate with technicians, service advisors, and supervisors Update customers on service status and completion timelines

Administrative & Office Support

Answer and manage incoming calls, emails, and WhatsApp inquiries Maintain customer records, service logs, and appointment schedules Prepare basic reports, service summaries, and daily registers Manage filing, data entry, and documentation related to service jobs

Cash & Billing Support (If Applicable)

Assist in invoice preparation and payment coordination Handle basic cash/card transactions and issue receipts Coordinate with accounts team for billing queries

Compliance & Workplace Standards

Follow company policies, service centre procedures, and HSE guidelines Maintain cleanliness and organization of the reception area Ensure confidentiality of customer and company information

Requirements & Qualifications

Arab National (Preferred) Fluency in

Arabic and English

(spoken & written) Minimum

2-4 years of experience

as a Receptionist in a

Service Centre, Automotive, or Technical Industry

Strong customer service and interpersonal skills Proficiency in MS Office (Word, Excel, Outlook) Experience with service management systems/ERP is an advantage Well-groomed, professional appearance, and positive attitude

Key Skills & Competencies

Customer handling & service orientation Multitasking and time management Communication & coordination skills Attention to detail and accuracy Problem-solving mindset
Job Type: Full-time

Pay: QAR2,000.00 - QAR3,000.00 per month

Ability to commute/relocate:

Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Diploma (Preferred)
Experience:

Receptionist: 2 years (Preferred)
Language:

Arabic (Preferred) * English (Preferred)