Receptionist And Sales Support

Dubai, United Arab Emirates

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ROLES & RESPONSIBILITES:
RECEPTIONIST:

Greet and welcome guests, clients, and vendors, Direct visitors to the appropriate personnel and office.
Answer, screen, and forward incoming phone calls. Handle inquiries professionally and route calls or take messages.
Receive, sort, and distribute daily mail and deliveries, Manage incoming & couriers.
Maintain office security by following safety procedures and controlling access via the reception desk. Assist with clerical tasks such as filing, photocopying, scanning, and data entry. Monitor office supplies and reorder as needed.
Coordinate maintenance requests for office equipment and premises. Ensure the reception and lobby areas are tidy and presentable.

SALES SUPPORT:

Respond to client inquiries via phone, email, or chat. Provide product/service information and resolve order-related issues.
Maintain accurate and up-to-date customer records. Generate sales reports and assist with forecasting and performance tracking.
Liaise between sales team, clients, logistics, and internal departments. Schedule appointments, demos, or follow-up calls on behalf of the sales team.
Update and manage customer databases and lead tracking systems.
Help ensure timely delivery and customer satisfaction. Follow up with customers to gather feedback or upsell additional services/products.

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