Key Responsibilities: Appointment Scheduling: Efficiently use the Fresha app to schedule and manage appointments for salon services.
Coordinate with the salon staff and clients to find suitable time slots.
Ensure the accuracy and organization of the appointment calendar. Greeting Guests: Provide a warm and welcoming atmosphere for clients entering the salon.
Maintain a professional and friendly demeanor when interacting with clients.
Inquire about clients\' needs and preferences to assist in their service selection. Customer Service: Address client inquiries, concerns, and complaints in a timely and professional manner.
Maintain a thorough knowledge of salon services, pricing, and promotions.
Offer recommendations based on client needs and preferences. Administrative Tasks: Keep detailed records of appointments, client information, and payments.
Assist in managing inventory and restocking salon products and supplies.
Answer phone calls, respond to emails, and manage general salon correspondence. Cleanliness and Organization: Ensure the reception area and waiting room are clean, organized, and inviting.
Keep the retail displays, brochures, and marketing materials well-maintained.
Assist in maintaining a tidy and professional appearance of the salon. Fresha App Proficiency: Utilize the Fresha app to manage client databases, appointment requests, and confirmations.
Keep updated on the app\'s features and functionalities to provide a seamless booking experience for clients. Coordination of Staff Drop-off:

• Organize and coordinate the transportation of salon staff to client homes using the company car and driver.
• Ensure that staff are punctual and well-prepared for appointments.
• Maintain clear communication with the drivers and staff to ensure timely arrivals and departures.

Client Communication:

• Keep clients informed about any delays or changes in appointments.
• Handle client feedback and concerns professionally and report them to the appropriate channels for resolution.
• Collect and maintain client information to facilitate future appointments and marketing initiatives.

Qualifications:

• 2-4 years of experience working as a salon receptionist or in a similar role.
• Proficiency in using the Fresha app for scheduling and managing appointments.
• Excellent interpersonal and communication skills.
• Multilingual is preferred
• Female staff preferred
• Strong customer service orientation.
• Attention to detail and organizational skills.
• Ability to multitask and handle a fast-paced environment.
• Basic knowledge of salon services and products is a plus.

Job Type: Full-time Salary: AED2,500.00 - AED3,500.00 per month Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• receptionist: 2 years (Preferred)

Language:

• Arabic (Preferred)