Supervises reception area for proper flow & operations.
Organize reception area to fulfill principal standards & requirements
Monitor service advisors' performance to meet set targets & objectives by Service Manager.
Trains service advisors to apply customer care steps advised by Company & Principal.
Suggests ideas & plans to enhance customer satisfaction level.
Prepares & submits reports required by Service Manager taking into consideration deadlines.
Follow & solve customers' complaints escalated by service advisors.
Requirements
Diploma Degree in IT/BA or any equivalent majority.
5 years experience in Auto- Body shops in UAE
Excellent communication skills in English & Arabic
Smart appearance
High managing skills to drive employees' engagement & motivation.
Ability to work under pressure and handle multiple tasks.
Excellent relationship Management with Insurance Co / B2B & Customers.
Valid UAE Driving license
Benefits
Paid Annual Leave
Medical Insurance
Travel Ticket
Family Status
* T&C applied as per group policy
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