Supervise, train, and mentor the reception team, providing guidance and support on daily tasks.
Conduct regular performance reviews, provide constructive feedback, and ensure all team members are adhering to the center's policies and protocols.
Act as the first point of contact for any reception-related concerns, resolving issues in a timely and professional manner.
Develop and implement strategies to improve the work culture and efficiency of the reception team.
Foster a collaborative, patient-centric environment that promotes teamwork and
Collaborate with other departments to ensure effective communication and smooth patient flow.
Ensure receptionists handle patient inquiries, appointment scheduling, and referrals promptly and professionally.
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