We are currently looking for an experienced Reception Manager to work for Al Futtaim Toyota. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.
What you will do
Ensure that all Reception Hosts and Service Advisors provide a \xe2\x80\x9cCustomer Centric\xe2\x80\x9d environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n\' span and safety that promotes a customer centric environment.
To adhere to all departmental procedures
Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.
Required skills to be successful
Minimum 2-3 years of Reception Supervisor experience in the automotive
Experienced in managing the operations on a day-to-day basis.
Experienced in managing a team of 6-10 staff
Excellent MS Office skills and SAP knowledge is an added advantage
Edarabia
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