Role Summary:

As a Quality Review & Audit Supervisor within the Payment Integrity Pre-Payment Team you will be directly supporting Cigna\xe2\x80\x99s affordability commitment within Cigna International\'s business. This role is responsible for leading remote, regionally focused prepayment team members who are responsible for identifying and preventing fraudulent, wasteful and abusive expenses within Cigna\xe2\x80\x99s International Business Market. He/ She will work closely with other PI team members, Network, Medical Economics, Data Analytics, Claims Operations, Clinical partners, and Member Investigations Unit (MIU).

Responsibilities:

Lead the Regional Prepayment team who are responsible for identifying claims that should not be paid as received and identify claims with potential Fraud, Waste and Abuse savings to meet Provider Integrity targets and KPIs.

Works closely with Payment Integrity management to understand strategy and is responsible for executing departmental plans and priorities.

Accountable for managing internal stakeholder relationships.

Coach and support all PI Pre-Payment team members to monitor and identify non-compliance in billing and claims payment activity within the international markets.

Ensure department KPIs are met through effective monitoring and reporting mechanisms; ensure PI savings are tracked and reported accurately.

Executes strategic initiatives, plans, and goals in alignment with department KPIs and financial targets.

Ensures payment integrity processes are in compliance with legal, regulatory and contractual requirements.

Assess work demand against capacity to ensure optimum claim referrals across all referral routes; create solutions, drive execution and ensure timeliness and accuracy of PI claims review process.

Instils work culture of continuous process improvement, innovation, and quality.

Oversee departmental personnel matters; evaluating staff performance and conducting performance appraisals for all direct reports. Ensure adherence to company practices and procedures.

Assist in organizing the on-boarding and training of new hires to the team.

Perform verification of services and charges and in some cases negotiate with providers contracted by Cigna or out-of-Network providers.

Recommends changes in policy and procedures in order to mitigate risk and participates in projects to improve business protocols.

Provides input into workforce planning and recruitment activities and addresses resource and operational challenges.

Providing feedback to other departments in order to put in place safeguards to prevent further risk exposure

Working closely with other departments to ensure Payment Integrity activities do not have an unnecessary negative impact on our customers.

Skills and Requirements:

Demonstrated strong organization skills

Strong attention to detail

Ability to quickly learn new and complex tasks and concepts

Competent in processing or investigating claims on either the GlobalCare and or Actisure claim platforms

Minimum of 2 years of health insurance or international health care provider experience.

Minimum of 1 year of experience work in a Payment Integrity function preferred

Fluency in foreign languages in addition to fluent English is a strong plus

Knowledge of medical terminology and treatment modalities is a plus.

Data analysis and reporting skills preferred

Inquisitive nature capable of thinking critically and challenging assumptions

Demonstrated follow through on complex problems and tasks

Comfortable working independently and with a team

Flexibility to work with global teams and varying time zones effectively.

Ability to balance multiple priorities at once and deliver on tight timelines

Ability to stay up to date on operations workflows

Ability to develop and effectively communicate presentations and training materials

Strong written and verbal communication skills

Patience and creativity amongst your strong points

Proficiency with Microsoft Excel needed. Word, PowerPoint, Outlook, and SharePoint preferred

Experience processing international claims preferred

Comfort with telephonic outreaches to global entities preferred

This role can be based in Nairobi or Kuala Lumpur.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group