Job Description

Company Description

Arabian Ethicals, a member of the Ghobash Group, was formed in the early 1970aEUR(TM)s as a pharmaceutical distributor. Over the years, it has expanded its core business to become one of the leading pharma distributors in the UAE, but also diversified into adjacent segments such as veterinary, nutrition, and consumer products. Today, Arabian Ethicals is the trusted partner of global brands such as Merck-Serono, Sandoz, Acino, Nuk, and many others. With offices and warehouses in Dubai and Abu Dhabi and a team of over 120 dedicated employees, Arabian Ethicals is distributing to all major pharmacies, hospitals, supermarkets and other retail outlets across the country. Making an impact in the daily lives of the people in UAE, Arabian Ethicals serves with passion and aims to deliver through positive advancements in the healthcare industry. Touching Lives Everyday



The job holder is responsible to work with quality managers to help establish quality control mechanisms, identify risks and define relevant risks mitigation strategies. She/he also develops and implements project standards and frameworks to ensure that its objectives are met and ensure compliance and strict adherence to the ISO Quality Manual.

Key Responsibilities:

Receive Shipments and perform Quality Check

• Check if shipment is sealed and packed properly and vehicle is fit for transporting goods.
• Ensure a sample of each batch is secured from the Store Assistant and provide the samples along with the progress report and supplier invoice to the QA Manager for MOH release approval.
• Provide a discrepancy report to the QA Manager for MOH release approval for any late findings (excess, damaged or expired goods) in the shipment.
• Coordinate with and supervise the warehouse assistant for sample storage.
• Ensure the warehouse is kept clean at all times, preparation table is organized and customer orders are separated.
• Ensure the temperature control mechanism and hygiene standards are maintained in the warehouse.
• Ensure quick and accurate release of shipments from MOH.

Process Expired/Near Expiry goods

• Prepare a report of expired/near expiry goods (within 3 months) and submit it to the QA Manager and ensure that concerned items are destructed within a 3 month period.
• Coordinate with and supervise warehouse assistant to keep the expired/near expiry goods in the designated area.
• Update oracle system with the new location details.
• Coordinate with principal companies on the expired/near expiry goods for further action.
• Supervise the goods disposal process and secure MOH and municipality approvals for destruction.

Monitor and execute SOPs for Warehouse Operations

• Ensure all SOPs are strictly adhered to in the warehouse operations.
• Report observed errors in delivery (delays, returns, double orders, wrong orders, batch/expiry differences).
• Conduct at least 2 pharma agency stock check/month; report results vis-a-vis expiries, lot details vs. qty. in system.
• Ensure compliance with corporate Health, Safety & Environment (HSE) standards.

Quality Assurance and SOPs

• Examine packing of goods from cold storage and monitor the Data Logger Report.
• Conduct random quality check of vehicles, warehouse cleanliness, temperature control mechanism, storage conditions and validity of goods on shelves.
• Monitor cold items from point of receipt to delivery of goods to customers with data logger results within set temperature limits.
• Ensure all required licenses and registrations as well as calibration renewals are updated before expiration dates.
• Ensure compliance to the corporate Policies, Procedures and SOPs.

Investigation of Customer Complaints along with stock investigation

• Investigate customer complaints & deficiency report and prepare a report specifying the root cause.
• Update customer complaint report and submit it to the QA Manager.
• Enhance overall customer satisfaction is at 85%.

Review of ISO Manual

• Periodic review of AEC ISO Quality Manual in coordination with corp ISO Specialist.
• Ensure compliance and strict adherence to the ISO Quality Manual.
• Prepare and submit regular reports on Quality and systems for Management review.
• Timely revise and update all SOPaEUR(TM)s and ensure on time ISO 9001:2015 training certification.

Qualifications

Bachelors Degree or Higher

Additional Information

Pharmacy background is preferred but not essential