Job Description

Overview

**This position will be physically located in Kuwait in support of LOGCAP**

+ The Quality Manager is responsible for the administration of the Quality Data Management System. Functional responsibilities in the Quality Data Management System include; Voice of the Customer Program Oversight, SharePoint Administration and minor maintenance of various workflows, maintaining knowledge of outputs from the Document Control, Process Development, Corrective Actions and VARMS system for accuracy. Report/KPI Development (based on Audits & ICAR/NCRs) and Program VIP Project oversight Management and updating.. This position also coordinates activities with various intermediate managers throughout the programs to ensure reporting data is collected in a timely manner for report and operational execution.

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.. This position description is subject to change at any time as needed to meet the requirements of the program or company.

+ Provides expert knowledge and experience in running a comprehensive Quality Operations section, comprised of a data management system.

+ Identify processes and procedures required to execute the project in compliance with project specifications, standards and safety and security requirements, and review/update Work-center Plans, Standard Operating Procedures (SOP), Internal Operating Procedures (IOP) and Work Instructions (WI), to ensure they provide proper operational information and direction for performing all tasks.

+ Possess the technical ability to develop executive Corrective Action Plan in response to third party nonconformance reports (NCR) or ICAR.

+ Oversee the Voice of the Customer Program, ensuring metrics are designed, measurable and achieved.

+ Coordinates with Quality Leadership of other functional areas within Quality to harmonize and sync outputs

+ Maintains all Quality Employee status, Daily PERSTAT and overall staffing levels

+ Provided reports to Senior Leadership and the USG.

+ Provides Quality Communication throughout the LOGCAP V Program

+ Provides mentoring, education and growth to a small Operations Team to reach objectives.

+ Perform other duties as assigned.

Qualifications

+ Qualifications

+ Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

+ Ability to obtain ISO 9001:2015 Lead Auditor and Six Sigma Black Belt certification is desired.

+ PMI Certification preferred, or at a minimum, training on PMI methodologies is a plus.

+ Must be CAC eligible and/or able to obtain a Common Access Card (CAC)

+ Must have valid US Passport.

+ A valid driver's license and the ability to obtain a U. S. Government Motor Vehicle Operator's License and host nation Driver's License, is required.

+ Experience:

+ Five (5) to Seven (7) years of Quality Management experience with at least five (5) to seven (7) years in leadership/management roles. At least 10 years US Government contracting experience desirable.

+ Strong attention to detail is required.

+ Candidate must be able to work under pressure in an up-tempo environment, manage multiple assignments simultaneously, and have excellent work ethics.

+ Must understand how Process Development, Document Management, Customer Service Program, Process Improvement (DMAIC, 5S & Kaizen), Audit and ICAR/CAP Creation & Training in a large-scale operation.

+ Successful candidate must also show evidence of knowledge and experience in DMAIC methodologies, which involves developing, implementing and managing continuous improvement projects.

+ Must produce error free reports for program leadership.

+ Skills:

+ Strong planning and high-level organizational skills.

+ Requisite interpersonal skills to represent the PMO in various meetings and to present data/metrics to program leadership and technicians as required.

+ Proven skills in Analytical/Problem Solving techniques.

+ Computer proficiency in Microsoft Office Excel, PowerPoint, Outlook, Word, Projects, Access Share-Point & Visio.

+ Ability to work within a very diverse workforce environment.

+ Excellent communicator both in writing and verbally.

+ Expertise in writing SOP'S, Plans, Work Instructions, processes a plus.

+ SUPERVISORY/BUDGET RESPONSIBILITIES:

+ Provides leadership, mentoring and supervision of Quality Data Management System team (Operations).

+ Working Conditions:

+ Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.

+ Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).

+ The worker is subject to both environmental conditions. Activities occur inside and outside.

+ The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard about ambient noise level.

+ Physical Requirements:

+ Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

+ Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.

+ Must comply with all Fire and Safety Regulations and post policies.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.