Job Description

Job Title Quality Manager

Description

Quality Manager - Jumeirah at Saadiyat Island Resort - (220000JT)

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East. We want you to do well from the beginning, so well give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine. A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools. An opportunity has arisen for a Sous Chef to join in Kitchen Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role are:

• Supporting the requirements of the balanced scorecard and strategy
• Supporting guest feedback management processes and associated standards
• Performing tasks related to mystery guest assessments, including reports, analysis and follow up
• Compiling guest satisfaction data (CSI)
• Supporting colleague innovation, specifically Kaizen teams
• Diving colleague awareness of Business Excellence and quality related principles
• Facilitating improvement projects to identify root cause and eliminate recurring problems/prevent problems from occurring

Essential:

• Excellent analytical, problem solving and decision making skills
• Excellent skills of PC applications (MS Office, MS Projects, Access, Visio)
• Must be organized and detail oriented with the ability to handle multiple tasks simultaneously
• Ability to work in a team environment while fulfilling independent responsibilities
• Competently and effectively communicating abstract concepts in user friendly framework

Desirable:

• Attention to detail and follow-up.
• Understanding of database, system design and application programming
• Knowledge of Microsoft Sharepoint Server

• One to three years of progressively responsible roles within operations or Business Excellence, preferably within the hospitality business
• Qualification equivalent to Bachelor's Degree or Diploma in Hotel Management, Business Excellence or Quality Management
• Training on Excellence Model and Quality Management System methodologies

Primary Location: United Arab Emirates (AE)-Abu Dhabi-Abu Dhabi

Job: Housekeeping & Laundry

Organization: Jumeirah Saadiyat Island [JSI]

Job Posting: May 18, 2022, 4:07:00 AM

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