Job Description

Etagi Dubai

is a leading real estate company with 25 years of experience in the real estate market. Operating in 14 countries and over 250 cities, Etagi ranks among the top 10 real estate companies globally. Based in Dubai, we specialize in helping individuals buy, sell, or rent properties quickly and safely across all segments of the real estate market.

Ideal candidates will be considered those who have worked in real estate, tourism, hotel business, insurance, and construction. In general, we consider retail employees, especially in the luxury goods sector, who have the skills to work with demanding customers and are able to offer personalized service.

Responsibilities:

Incoming call processing: receiving incoming calls from customers, ensuring timely and professional response to inquiries. Informing customers: providing accurate and up-to-date information to customers about products, services, promotions and terms of cooperation with the company. Registration of requests: entering information about each client's request into a database or a customer relationship management system (CRM) for tracking and subsequent analysis. Problem solving: Helping clients solve their problems or questions related to the company's products or services. Call forwarding: if necessary, forward calls to relevant specialists or departments for more detailed consultation. Complaint handling: receiving and processing customer complaints, working on their resolution in accordance with company policy. Reporting: preparation of reports on the work done, analysis of the effectiveness of call processing and suggestions for improving the work of the call center. Compliance with quality standards: maintaining a high level of service quality in accordance with company standards and industry norms. Maintaining a positive image of the company: presenting the company in the best possible light, ensuring a high level of customer satisfaction Preparation of reports on the results of quality control for the company's management; Interact with sales and marketing departments, give feedback on the quality of leads and their development by the sales department.

Requirements:

At least 3 years of experience in a similar position, preferably in real estate or related industries Strong analytical skills and attention to detail High level of communication skills and ability to work in a team English language proficiency at least Upper-Intermediate level

Benefits:

100% remote job Opportunity to work with a

leading real estate brand

Professional

growth and career development

Supportive and

collaborative work environment

Exposure to

high-profile real estate projects

in Dubai
If you have the expertise and drive to excel in real estate, apply now and become part of our dynamic team!

Job Type: Full-time

Pay: Up to AED2,700.00 per month

Application Question(s):

Can you join immediately?
Experience:

Real Estate Collection Officer: 1 year (Preferred)
Language:

fluent English (Required) any additional language (Preferred)
Expected Start Date: 01/05/2025