Quality Control Specialist Customer Experience Representative
Dubai, DU, AE, United Arab Emirates
Job Description
Quality Control Specialist - Sales Department
Location:
Dubai, UAEJob Type:
Full-timeResponsibilities
Review and evaluate recorded sales calls for quality and compliance. Conduct follow-up and win-back calls to gather customer feedback. Identify missed sales opportunities and service gaps. Monitor and document individual sales performance. Prepare basic quality and performance reports. Provide constructive feedback to sales team members. Coordinate with sales and after-sales teams to resolve client concerns.
Requirements
Experience in quality assurance, customer service, call center, or sales support. Strong communication and listening skills. Good attention to detail and analytical ability. Familiarity with CRM systems, call recordings, and MS Office / Google Sheets.
Additional Information
Two-week structured training will be provided.
Job Type: Full-time
Pay: From AED3,000.00 per month
Application Question(s):
Do you have prior experience working as a Customer Service Representative?
Work Location: In person
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Job Detail
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Job IdJD2215492
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned