Job Description

Job Title:

Real Estate Quality Assurance Specialist

Department:

Quality Assurance / Operations

Location:

Abu Dhabi

Employment Type:

Full-Time

Job Summary:

The Real Estate Quality Assurance (QA) Specialist is responsible for monitoring, evaluating, and improving the quality of processes, documentation, and client interactions within a real estate company. The role ensures that all property transactions, listings, customer service practices, and compliance activities meet internal standards and legal regulations.

Key Responsibilities:

Monitor and assess property listings, documentation, and transactions to ensure accuracy and compliance with company and regulatory standards. Conduct regular audits of sales, leasing, and customer service operations. Develop and implement quality control checklists, procedures, and performance metrics. Identify errors, inconsistencies, or non-compliant practices and recommend corrective actions. Collaborate with sales and operations teams to improve service delivery and transaction quality. Provide training and feedback to staff on quality standards, documentation practices, and customer communication. Maintain records of audits, quality reports, and corrective actions. Ensure compliance with RERA and other local regulatory authorities. Support digital and CRM audits to verify data integrity and listing accuracy. Participate in continuous improvement initiatives to enhance client satisfaction and operational efficiency.

Requirements:

Bachelor's degree in Business Administration, Real Estate, or a related field. Minimum 1-2 years of experience in real estate quality assurance or compliance. Strong knowledge of real estate regulations, documentation, and transaction processes. Detail-oriented with excellent analytical and auditing skills. Strong communication and reporting abilities. Proficient in MS Office and CRM systems (e.g., Property Finder, Bayut etc.).
Job Type: Full-time