Job Requisition ID: 154307

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Responsible to develop, implement, maintain, quality process & procedures for FM operations, also ensure products and services delivered meet quality standards required to minimize quality costs and maximize customer satisfaction. Responsible to manage CAFM system, QMS, technical training. Work in a team environment to develop and implement best practices that emphasize service quality, continuous improvements in meeting all customer requirements.

What you will do:

Key Accountability 1: Quality management system

Responsible for:

• Develop, Review, Maintain standard operating process & procedures, Quality forms.
• Provide to support the management of supply chains and compliance with QHSE standards; audit and review of operating practice and systems
• Continuous monitoring of QHSE requirements, regulations imposed by Govt., semi Govt., and ensure the same is incorporated and compiled as applicable.
• Set quality objectives, update and maintain divisions operations risk assessment etc. Work on digitizing of process.
• Conduct process gap analysis, identify and implement corrective measures, develop and maintain QA/QC reports
• Closely control expectations of QHSE, ensure all required standards are applied.
• Attend client quality management meetings.
• Prequalification of Vendors, subcontractors in terms of QMS requirements.

Key Accountability 2: Quality Audits & Inspection

Responsible for:

• Conduct site audits, inspections, conditional assessment, Vendor audits and re-evaluation.
• Verify that the QHSE standards are in accordance with the applicable procedure and standards.
• Perform internal audits as per QHSE procedure, identify non-conformities and carryout root cause analysis and suggest corrective and preventive actions.
• Generate non-conformance reports and follow up on NCR\'s, HSE ATR for closing.
• Prepare internal audit reports with required statistics and details
• Prepare look ahead plans for audits to be held.
• Carryout material quality Inspections and submit report.

Key Accountability 3: Training & Development

Responsible for:

• Plan, develop, implement training program operations team
• Coordinate with internal trainers, external training specialist for the implementation of technical and soft skills training
• Support training and development of all staff to ensure awareness and understanding of QHSE Standards and the relevance to business objectives
• Conduct QMS Induction, awareness training for technicians, supervisor, engineers.
• Prepare Training documents, presentations.
• Maintaining training documents, forms, etc.

Key Accountability 4: CAFM-Field service management software

Responsible for:

• Act as key focal point for all CAFM related requests, activities and develop processes and procedures to ensure robust documented systems in place with both internal and external users/providers
• Ensuring all workflow processes are up to date and reflect current working practice
• Take lead role in clarifying, resolving CAFM related quires, for internal, external users
• Identify gaps, improvement opportunities for the simplified and efficient operation
• Regularly undertake health check on system and report problems and identify faults, Liaise with IT department, software developer for any operational issues and updating operations team
• Develop and maintain reports, dashboard, KPI\'s

Key Accountability 5: QHSE.

Responsible for:

• Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
• Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
• Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times

Job Context:

• Al Futtaim Engineering is a multi-disciplinary engineering company in the UAE, Qatar and lower Gulf Region. Facilities Management division is specialized in providing the facilities maintenance to its customers.
• Job holder will play a key role to meet and enhance the customer requirement in line with the company\'s policy and objective
• Able to communicate effectively at all levels; speak & write
• Ability to listen to customer, empathies\' and provide appropriate solutions to achieve s satisfactory results.
• Concern for the quality of one\'s work, other workers and the organisation as whole.
• Effective Team Player, participate in employee engagement activities

Required Skills to be successful:

Job-Specific Skills:

• Ability to Identify and address process gaps
• Ability to handle supervisors, technicians, strong management skills
• Adequate experience in maintenance of mechanical, electrical, plumbing systems and assets
• Review and approve method statements, risk assessments for various maintenance activities
• Conduct teardown inspections, investigation, analysis
• Carryout analysis of complaints statistics and recommend corrective action to avoid recurrence
• Carryout conditional assessments.
• Ability to clearly communicate with client, team, managers and other stake holders
• Ability to read and interpret electrical wiring diagram, control circuits, operation and maintenance manuals
• Ability to work with computer aided facilities management system (CAFM) and mobility
• Ability to identify the training needs of team members, coach and guide team for better employee engagement
• Ability to prepare and maintain various documents like inspection reports, handover reports etc.
• Willing to continuously upgrade on current industry standards, best practices

Demonstrate high standard QHSE Practices

What equips you for the role:

Minimum Qualifications and Knowledge:

• Degree in Mechanical / Electrical
• Computer skills, CAFM, Field service software operational experience
• Knowledge in National and International Industry standards (ISO, ANSI/ASHRAE, IEEE, IFM, CIBSE)
• Knowledge in HVAC, Electrical, plumbing system
• Knowledge of Health and Safety requirements
• UAE Driving License
• Language skills: English and Arabic
• Certification in ISO internal audit

Minimum Experience:

• 10 years\' experience in Facilities management, Integrated Facilities Management, Quality controls & Quality assurance.
• 5 years GCC experience

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Al-Futtaim