Job Description

Public Relations Operations Supervisor

Location: Abu Dhabi, United Arab Emirates
Department: Operations - Government Relations
Reports to: Operations Manager

About the Role

We are seeking a

Public Relations Operations Supervisor

to lead and oversee our team of Public Relations Officers (PROs) across the UAE. The ideal candidate will ensure all government-related tasks, licensing activities, and client requirements are handled efficiently, accurately, and in full compliance with UAE labor and immigration laws.

This role combines

strategic coordination

,

team leadership

, and

hands-on government liaison

, ensuring seamless operations between management, key account teams, and PRO staff.

Key Responsibilities

Team Leadership & Coordination

Supervise and guide a team of PROs across multiple Emirates. Allocate and monitor daily assignments received from Management and Key Account Managers. Ensure client requests are verified, prioritized, and delegated effectively. Review team performance through daily check-ins and weekly reports. Step in to support high-priority or time-sensitive tasks when required.

Compliance & Quality Assurance

Review and validate all documents prepared by PROs before submission. Ensure full compliance with UAE labor, immigration, and licensing regulations. Keep management and internal teams updated on any procedural or policy changes. Uphold accuracy, confidentiality, and accountability in all submissions.

Financial & Operational Oversight

Oversee petty cash usage, bill verification, and reimbursement coordination. Work closely with Finance to maintain transparency in expense management. Optimize PRO routes and schedules for cost and time efficiency. Address operational bottlenecks and provide proactive solutions.

Reporting & Communication

Prepare daily and weekly activity reports for management. Maintain organized records of all company-related government transactions. Foster effective communication between PROs, Operations, and KAM teams.

Field Responsibilities (Approx. 20%)

Represent the company at key government offices for critical or escalated cases. Support on complex documentation and government-related procedures when needed.

Skills & Competencies

Proven leadership and team supervision experience. Deep knowledge of UAE government procedures (MOHRE, GDRFA, ICA, DED, Municipality, DHA, etc.). Excellent coordination, documentation, and communication skills. Strong attention to detail and commitment to compliance. Fluent in Arabic and proficient in English (reading, writing, speaking). Able to manage multiple priorities under pressure with professionalism and integrity.

Qualifications & Experience

Bachelor's Degree or equivalent qualification. Minimum

10 years of UAE experience

in PRO or Government Relations roles. Demonstrated supervisory experience managing PRO or government liaison teams. Solid understanding of UAE labor, visa, and company registration processes.

Valid UAE Driving License

(mandatory).

Work Conditions

Location:

Abu Dhabi, UAE

Work Distribution:

80% office-based (coordination & reporting) | 20% field-based (government tasks)

Why Join Us

This is a great opportunity for an experienced professional to take on a

leadership role

that directly impacts operational success. You'll manage a skilled PRO team, ensure full compliance with UAE regulations, and play a vital part in driving service excellence across the organization.

Job Type: Full-time

Pay: From AED8,000.00 per month

Application Question(s):

What is your salary expectation ? What is your notice period?
Experience:

PRO Team Handling : 10 years (Required)
License/Certification:

* UAE Driving License (Required)