Job Number 23007699
Job Category Housekeeping & Laundry
Location Le M\xc3\xa9ridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Responsible for cleaning and maintaining of assigned areas to the required standards as lay down by Housekeeping Shift leader / Housekeeping Supervisor. The primary areas of responsibility will be room or public space cleaning, however the same standards are to be maintained in other designated areas as assigned from time to time.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at Le Meridien Al Aqah Beach Resort.
• Number of Direct Reports -
• Titles of Direct Reports \xe2\x80\x93

CANDIDATE PROFILE

Experience:

• Great interpersonal skills and good level of physical fitness.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education or Certification

• Good level of English essential

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Reports 10 minutes prior to duty and observe all information\xe2\x80\x99s from department notice boards.
• Collecting the chamber maid sheet, guest supplies request sheet, extra task sheet attached with maintenance checklist from his/her respective supervisor.
• Collecting assigned floor key from his/her direct supervisor or housekeeping coordinator.
• Attending daily morning briefing with supervisor and updating all general information.
• Trolley set-up, corridor, service landings, guest lift landing are neat and tidy before beginning the priority rooms (Occupied/Vacant/Departures/VIP Arrival/ VIP in-house & long staying.)
• Physical status inspection to be carried out for all assigned rooms in Morning & Evening and to report discrepancies to his/her supervisor before 10.30am and evening status by 04.00pm.
• ABC of housekeeping to be carried out at all times in all rooms (morning/evening & night).
• Entering to guest rooms procedure to be followed at all times in all rooms (morning/evening/night).
• Call guest by name whenever possible especially long staying & repeated guest.
• Clean required number of rooms (a minimum of 16 per day) according to the establishment company quality standards.
• Self \xe2\x80\x93 Inspects all serviced rooms and reports maintenance direct to Housekeeping Coordinator.
• Provides trainings for all coming new associates to create priority value for Quality Standards
• Maintenance check lists to updated daily and hand over\xe2\x80\x99s directly to his/her supervisor.
• Extra cleaning task to be covered with minimum of 5 rooms per day.
• Deep cleaning to cover 3 rooms per month including shampooing/curtain washing.
• Supports all Deep cleaning projects whenever required by his/her direct supervisor.
• Maintaining tidiness and stock of trolley, and make sure soiled linen emptied after every 4 rooms.
• All long staying guests are met personally and to communicate through CCF\xe2\x80\x99s on consistently.
• Communicates genuinely the day-off follow up through written log registers addressed to his/her respective supervisor.
• Green room program is carried out in occupied rooms as per guest preferences.
• Clear room service trays from the rooms (Used Food and Beverage items) found and place in the service landing \xe2\x80\x93 If required any help/clarifications please contact HK Desk.
• Meal breaks timings to communicate to Housekeeping Desk directly.
• Report any lost & found items immediately to the Housekeeping Desk.
• Report any damage or miscellaneous items found guest rooms to his/her supervisor or to the desk coordinator.
• Clean and maintain all provided working equipment\xe2\x80\x99s.
• Guest corridors are well cleaned, stain free of carpets, lift landings are cleaned and maintained, ensure all the doors are also kept clean and maintained (Fire doors/Shaft doors/Service doors/Exit doors and rooms main doors).
• Complete room linen distributions in chamber maid sheets and guest supplies request sheet on daily basis.
• Handover all non \xe2\x80\x93 service rooms (DND, SL, DL, RS) and other general information\xe2\x80\x99s to the respective supervisor or to desk coordinator.
• Communicates daily with other room attendants and offers assistance where applicable.
• Complete allocation of turndown rooms with neat & tidy according to our ABC of Housekeeping.
• Establish, promotes and maintains good public relations while meeting or exceeding guest\xe2\x80\x99s expectations.
• Maintains an up-to-date knowledge of the hotel\xe2\x80\x99s facilities and local services, supplying information and responding to the guest\xe2\x80\x98s queries.
• Maintain regular and effective communication between other departments.
• Attends any training session or communication meetings as advertised by his /her supervisor.
• Co-operates in the performance of any reasonable task requested by the hotel\xe2\x80\x99s managers, executives or guests.
• Complies with personal responsibilities under the health and safety policy of the hotel.
• Respects guest privacy and does not discuss any private information with colleagues.
• Carries out emergency procedures as per Hotel Emergency policy.
• Reports any hazard and follow up to ensure action is taken.
• Maintains a high level of personal hygiene at all the time.

OTHERS

Safety and Security

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests\' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests\' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest\'s name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le M\xc3\xa9ridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We\xe2\x80\x99re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le M\xc3\xa9ridien.

Le M\xc3\xa9ridien