Job Description

About Codeninja

Aligned with Saudi Arabia's Vision 2030, we harness the Kingdom's rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region's human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom's ambitious objectives, championing a high-tech, sustainable future.

Job Summary

We are looking for an experienced Project Manager with strong MS Dynamics CRM implementation experience in Banking, to lead end-to-end CRM delivery programs within a regulated financial services environment in Saudi Arabia. The ideal candidate will have 10+ years of experience, strong stakeholder management skills, proven expertise in leading CRM implementation projects in banks, and familiarity with Agile/Hybrid delivery models. This role requires hands-on experience in driving project governance, vendor coordination, delivery execution, and ensuring successful CRM adoption across business teams.

Key Responsibilities

Lead end-to-end delivery of MS Dynamics CRM implementation projects within banking environment, ensuring scope, schedule, and quality compliance. Own overall CRM project governance including status reporting, RAID management, escalation handling, and milestone tracking. Manage multi-stakeholder engagement with banking business units, IT teams, compliance, and vendors to ensure smooth delivery and adoption. Work with CRM functional and technical teams to gather requirements, finalize solution design, and ensure aligned execution. Drive Agile / Hybrid delivery model including sprint planning, backlog management, UAT coordination, and release planning. Oversee vendor management, ensuring deliverables are aligned with banking standards and timelines. Ensure adherence to banking compliance and security frameworks while implementing CRM solutions. Ensure successful rollout, business adoption, training coordination, and post-go-live support. Identify and proactively mitigate project risks, dependencies, and resourcing challenges.

Requirements:

10+ years of total experience in Project Management / Program Delivery. Strong experience managing CRM implementation projects within enterprise environments. Proven hands-on experience delivering MS Dynamics CRM projects (end-to-end). Strong stakeholder engagement experience with senior leadership and cross-functional teams. Strong governance, reporting, and delivery tracking experience. Experience working in regulated environments with compliance-driven delivery needs. Strong communication, presentation, and leadership skills.

Must Have

Saudi Arabia (KSA) experience (client-facing onsite delivery experience). Banking / Financial Services experience (must be within a bank or banking programs). MS Dynamics CRM implementation in banks (minimum 1-2 full implementation projects). 10+ years overall experience in Project Delivery / Project Management. PMP or Agile certification (PMP, PMI-ACP, Scrum Master, SAFe, etc.).

Nice to Have

Arabic language skills (Good to have - not mandatory). Experience working with CRM integrations (core banking systems, middleware, APIs). Exposure to CRM modules such as Sales, Customer Service, Marketing, Case Management. Familiarity with tools such as Jira, Confluence, MS Project, Azure DevOps. Experience in banking customer journeys, digital onboarding, sales automation, customer servicing workflows.

Why Join Us

Work on large-scale transformation initiatives within the Saudi banking sector. Opportunity to deliver high-impact CRM transformation programs with strategic stakeholders. Collaborative delivery environment with strong professional growth opportunities. Competitive compensation package aligned with market standards and experience.

Disclaimer

CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is subject to candidate background verification and client approval.