Job Description

DESCRIPTION


As a Program Manager you will:

Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams Define, measure and present metrics and reports to leadership teams Effectively engage with customers to manage and resolve issues Troubleshoot and drive resolutions with Product teams


Key job responsibilities

As a Program Manager you will:

Develop end-to-end business strategy, customer experience & offering for expansions and drive initiatives to reduce cost to serve Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams Define, measure and present metrics and reports to leadership teams Effectively engage with customers to manage and resolve issues Troubleshoot and drive resolutions with Product teams


About the team

As part of Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our execution, we want to leverage scalable tech solutions and expand our programs globally.

MENA RBS team is looking for a Program Manager to shape and lead our buying and post buying experience, drive customer return reduction program
BASIC QUALIFICATIONS


2+ years of program or project management experience
PREFERRED QUALIFICATIONS

Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document


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