• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor\'s degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Are you Customer Obsessed, flexible, Smart and Analytical, execution focused and Passionate about E-Commerce? Amazon Payment Services is a leading Payment service provider in the MENA Region with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment service to more than 3000 Merchants. Amazon Payment Services team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to Customers & Sellers is a Key enabler in building trust.

You will be responsible for driving the business operations workstream for various Product & features launches, and feature enhancements related to Card Installments and Buy Now Pay Later payment methods in UAE, KSA & Egypt marketplaces by preparing detailed operational requirements to support the launch and build processes after launch. This role requires to work with various teams within Amazon which includes Customer Service, Seller Support, Finance & Accounting teams and external partners which includes Banks and Payment Processors to Build robust processes & validation mechanisms to ensure there\xe2\x80\x99s no customer impact. You will also track key performance indicators (KPIs), analyze data, and generate insights to drive business decisions. This facilitates data-driven decision-making, optimization of processes, and continuous improvement of the customer experience. You should have Strong Deep dive skills to understand Customer pain points and take process improvement initiatives to eliminate these pain points. Eliminate manual steps through automation to reduce the time taken for system configurations and partner data reconciliations. Analyze and work on trouble ticket from internal teams within defined SLA. Drive Programs to deliver key milestones which has significant Business or Customer impact.

A solid background in Program management, business operations and a technical background is essential for your success in this position. Must apply the technical skills to automate data extraction and metrics calculation to reduce manual intervention. You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers.

Basic Qualifications

• A Bachelor\xe2\x80\x99s Degree at a well-regarded Institution in an Analytical Field (Economics, Computer Science, Mathematics, Statistics or Finance)
• Ability for data gathering and analyzing skill, clear logic to address root cause and suggest solutions to customer problem.
• Must derive metrics from data and track these metrics.
• Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions-oriented.
• Deep understanding of and passion for e-commerce desired.
• 4 to 5 years of work experience analyzing data with strong statistical, Quantitative Modeling & Program Management skills.
• Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
• Be Sharp, Analytical and thoughtful.
• High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously

Preferred Qualifications

• Strong knowledge of SQL, Microsoft Excel and VBA Macros
• Experience gathering and analyzing large amounts of data and delivering business improvements.
• Experience in automating processes by using various tools like python, VBA etc.

Key job responsibilities
You will be responsible for driving the business operations workstream for various Product & features launches, and feature enhancements related to Card Installments and Buy Now Pay Later payment methods in UAE, KSA & Egypt marketplaces by preparing detailed operational requirements to support the launch and build processes after launch. This role requires to work with various teams within Amazon which includes Customer Service, Seller Support, Finance & Accounting teams and external partners which includes Banks and Payment Processors to Build robust processes & validation mechanisms to ensure there\xe2\x80\x99s no customer impact. You will also track key performance indicators (KPIs), analyze data, and generate insights to drive business decisions. This facilitates data-driven decision-making, optimization of processes, and continuous improvement of the customer experience. You should have Strong Deep dive skills to understand Customer pain points and take process improvement initiatives to eliminate these pain points. Eliminate manual steps through automation to reduce the time taken for system configurations and partner data reconciliations. Analyze and work on trouble ticket from internal teams within defined SLA. Drive Programs to deliver key milestones which has significant Business or Customer impact.

About the team
Amazon Payment Services is a leading Payment service provider in the MENA Region with Operations spanning across 8 countries and technically integrated with 14 acquirers and 18 issuers, offers online payment service to more than 3000 Merchants. Amazon Payment Services team is trying to build a robust execution and management process for driving the best payment experience on & off Amazon. While we are working towards launching innovative ways to pay and with the most friction less manner, we understand payments to Customers & Sellers is a Key enabler in building trust.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience gathering and analyzing large amounts of data and delivering business improvements.