Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor\'s Degree

Travel Percentage : 0%

The world of finance moves fast. At FIS, we\xe2\x80\x99re faster. Our teams are empowered to learn, grow, and make an impact\xe2\x80\x93in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we\xe2\x80\x99d like to know: Are you FIS?

About the role

Product Support Representative will provide daily support to FIS Treasury EMEA\xe2\x80\x99s clients on Treasury products through e-mail and phone communications, undertaking appropriate research of product issues as they arise

About the team

You will be part of a team of self-motivated professionals maintaining strong relationships, responsible to support Customer expereince and Client satisfaction by resolving product issues as they arise.

What you will be doing

• Responsible for all aspects of client satisfaction and happiness related to their customer experience with Support.
• Review and analysis of product issues that arise.
• Pro-active communication of the status of those issues with the client.
• Communicate with the development centres (directly when needed) and designated conduits (PS, other support teams etc), on product issues. Work closely with account managers on any issues that need to be escalated.
• Take complete ownership of the issue resolution process.
• Proactively maintain entire existing professional relationships through regular client contact.
• Provide customer service, technical assistance and training to existing clients via webex or on-site as requested by management. Work as part of the support team to provide coverage to all clients per the contracted hours of support

What you bring

• Previous Support/Client Services experience a plus.
• Must have knowledge of the Treasury Industry. Two years treasury / financial markets knowledge preferable
• Degree or equivalent work experience required.
• Strong analytical skills.
• Strong problem-solving skills.
• Ability to communicate at all levels within an organization required.
• Ability to build and maintain strong client relationships.
• Excellent oral and written communication skills.
• Disciplined administration skills to allow effective administration and follow-up of support issues.
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge is required.
• Ability to work as part of a team, sharing knowledge and skills.
• Client facing focus on day to day work.
• Good technical skills and basic technical knowledge \xe2\x80\x93 any experience on working with SQL and/or Oracle databases an advantage, as would experience of working with Crystal Report Writer.
• Proficiency in Windows based applications (WORD, EXCEL and Power Point) highly preferred.
• Some Travel and out of hours work required.

What we offer you:

• Flexibility to achieve your desired work/life balance including paid time off for community work
• A multifaceted job with a high degree of autonomy and a broad spectrum of opportunities
• The chance to work on the most challenging and relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities \xe2\x80\x93 FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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