Key Accountabilities: * Follow up with the customers based on the customer list.
Arrange Inspections of the plant and visits for customers.
Provide timely and accurate technical reports for the customers as and when required.
Obtain Customer Inquiries on Services or Machine repairs by liaising with the Service Dept.
Obtain Parts inquiries from customers and process it liaising with the Parts Dept.
Prepare Daily and monthly reports, Annual Maintenance contracts and preventive Maintenance contracts
Follow up customer\'s machines in the workshop & update the customer with feedback.
Obtain Market Feedback for the latest projects to provide the same to the Sales Dept
Analyse customer complaints & take action to resolve issues.
Knowledge Skills and Experience:
Qualifications: Bachelor\'s Degree or higher
Experience: 4-7 years of min exp
Skills : Negotiation skills, ms office, good communication skills
About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.
About the Team:
Galadari Trucks & Heavy Equipment is a flagship subsidiary of Galadari Brothers, and the leading provider of heavy earthmoving, construction, power systems and materials handling equipment in the United Arab Emirates.
Based in the United Arab Emirates for over 40 years we have established ourselves as the market leader in our industry.
Focusing our efforts on being solutions provider \'Galadari\' has built a reputation for outstanding service & after-sales support.
Continually innovating and thinking forward we have established an exclusive range of world-leading support technologies, each being the most highly regarded within its respective industry.
These supporting solutions include products and services related to the Health & Safety, Environmental, productivity and efficiency of our industry. Each is backed by a professional and highly trained team who are knowledgeable in their respective field and closely supported by the OEM.