We\xe2\x80\x99re looking for a technical product manager enthusiast who can support our agent platform, product team. The ideal candidate has a product mindset and is able to drive discovery and delivery processes. Preferably with a technical background in engineering or a good level of understanding of technology. Knowledge of back-office tools and business operations will be highly appreciated In this dynamic role, you will dive deep into the agent and customer-enabling products and work directly with our other product and engineering teams to ensure our platform can provide high-quality service to fulfill the needs of our customers. Responsibilities:
Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams.
Be the voice of the customer-agent for the product team throughout the entire product development lifecycle, from definition to sunsetting of the product.
Collaborate with product teams, engineers, and stakeholders to ensure a solid and well-rounded understanding of products and developing needs.
Be the high-availability resource for answering questions posed by engineers and designers about stories in the backlog on a day-to-day basis.
Author of user stories and acceptance criteria.
Ensure that story content and prioritization is aligned with larger strategic objectives.
Attend standups, grooming meetings, estimation meetings, retrospectives, and other key meetings for the scrum team.
Manage scope and drive trade-off decisions in conjunction with external stakeholders.
Identify blockers that will impact timeline, scope, cost, or other project variables and escalate to the appropriate stakeholders.
Serve as a trusted advisor to internal teams like Hotels, Flights, etc.
Requirements
Problem-solver - you are effective at diagnosing root cause issues and developing creative approaches for solving challenges.
Customer-centric - you have a customer-first mentality, and are effective at working with people with varying degrees of technical ability.
Organized - you are effective at working with multiple teams at once, and are adept at prioritizing across competing priorities; you have strong project management skills.
Technically adept - you are familiar with and adept at working within a micro-service and event-driven architecture.
Analytic Thinking - you know how to read log files and data dashboards to detect patterns of potential issues.
Communicator and relationship builder - you have extremely strong communication skills; you\xe2\x80\x99re effective at communicating and building relationships with all 3 types of stakeholders you\xe2\x80\x99ll be working with - Product team, Software Engineers, and external technology providers.
Skills
Entrepreneurial and analytical; effective at managing change in a fast-moving and constantly evolving business
Software engineering or computer science background is appreciated
Experience with modern technology stacks, including cloud, Google Analytics, microservices, API\xe2\x80\x99s, etc.
Experienced in leading cross-functional teams
Proficient in data analytics using Excel and Tableau (nice to have)
Experience with supporting tools like Jira, Slack, and Kibana
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