Job Description

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Role Purpose:



Lead Product Management, Design, and Digital Experiences across our digital ecosystem. This role is responsible for setting product and experience strategy, building and leading high-performing teams, and delivering cohesive, customer-centered digital experiences that drive measurable business outcomes. The Director will operate at the intersection of strategy, design, technology, and data: shaping both today's experiences and tomorrow's innovations. Additionally, will define how customers experience our digital products today while building the capabilities and experiences that will define our future.





Key Accountabilities:



1-Product Strategy & Leadership:


Define and own the end-to-end product and digital experience vision, strategy, and multi-year roadmap aligned with organizational goals. Translate business strategy and customer needs into clear product priorities and investment decisions. Establish product management best practices, operating models, and governance across teams. Serve as a senior advisor and thought partner to executive stakeholders. Foster a culture of customer obsession, accountability, collaboration, and continuous learning.

2-Product Management & Delivery:


Lead and mentor product managers responsible for discovery, prioritization, delivery, and lifecycle management. Oversee portfolio-level planning, dependency management, and value realization. Ensure consistent, high-quality execution through agile and iterative delivery practices. Balance innovation, speed, quality, and risk across a complex product landscape.

3-Design, UX & Digital Experience:


Set the vision and standards for user experience, interaction design, and digital accessibility. Lead design and research teams to deliver intuitive, inclusive, and cohesive experiences across digital channels. Ensure adoption and evolution of design systems and experience frameworks. Champion user research, journey mapping, and continuous experience optimization.

4-Innovation & Experience Incubation:


Identify and evaluate emerging technologies and experience trends to inform future-state digital capabilities. Sponsor experimentation, rapid prototyping, and pilot initiatives. Incubate new digital products and experiences that differentiate the organization and unlock new value.

5-Product Operations, Insights & Analytics:


Establish strong product operations, planning, and governance processes across the lifecycle. Define and monitor KPIs, OKRs, and success metrics for product and experience performance. Ensure robust analytics, experimentation, and insight-driven decision-making. Use data and customer feedback to continuously refine strategy and priorities.
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Skills

Proven experience leading managers and senior individual contributors. Strong background in customer-centered design and modern product development practices. Demonstrated success delivering complex digital platforms or ecosystems at scale. Exceptional strategic thinking, communication, and executive stakeholder management skills. Data-driven mindset with experience using insights to drive prioritization and investment decisions.
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Education

Bachelor's in Computer Science, Computer Engineering, Business Administration, Marketing