Job Description

Role Summary:

The Product Governance & Policy Documentation Specialist will ensure that all banking products comply with regulatory requirements, including CBUAE guidelines, AML/CFT standards, consumer protection rules, and Sharia principles. This role is responsible for maintaining accurate, up-to-date, and accessible product policies and documentation to reduce regulatory risk, enhance operational efficiency, and improve the customer experience.

Key Responsibilities:

Develop, maintain, and update comprehensive product policies, procedures, SOPs, and customer-facing documents such as product brochures and FAQs, ensuring alignment with current laws, market conditions, and internal strategies. Collaborate closely with Compliance, Risk, Legal, and Sharia teams to ensure all documentation meets regulatory requirements and internal governance standards. Manage a centralized documentation repository with strict version control, ensuring documents are accessible to relevant teams and audit-ready at all times. Provide clear, standardized documentation to frontline and operational teams, reducing errors and improving customer service delivery. Support internal and external audits by preparing and providing timely, accurate documentation and evidence of compliance. Monitor regulatory updates and ensure timely incorporation of changes into product documentation and policies. Work closely with product teams to embed governance practices in product lifecycle and delivery processes.

Qualifications:

Minimum 3 years of experience in regulatory compliance, product governance, or policy documentation within banking or financial services. In-depth knowledge of UAE banking regulations, including CBUAE requirements, AML/CFT frameworks, and consumer protection laws. Strong understanding of Islamic banking principles and Sharia-compliant product requirements is highly desirable. Excellent written communication and policy drafting skills, with strong attention to detail. Experience working with documentation tools such as MS Word, SharePoint, Confluence, or similar platforms. Ability to manage multiple priorities, work independently, and collaborate effectively across teams.

Skills:

aml/cft , sharia , documentation , policy , sop , product governance , regulatory compliance , risk , legal , aml , compliance , bank