Description Department Description: The unit is set up to Strategize plan execute and manage the delivery and enhanced performance of all internal operations so as to maintain and develop business growth in accordance with the overall strategy and regulatory framework Ensure process and execution adhere to banks policies procedures as well as local and internationally accepted governance standards Contribute to the cost effectiveness of the department by keeping within time limits coordinating and planning activities as effectively as possible within the guidelines laid down Identify areas of inefficiencies and noncompliance with applicable policies rules and regulations for existing processes Detect anomalies weakness in systems and customer services and developing ways to improvise To ensure seamless processing of transactions and conduct of activities in the most effective and efficient manner resulting in the highest level of customer service quality and ensuring that the related financial and operational risks are mitigated with strict adherence to regulatory framework Brief Description: Activities include Remediation compliance alerts Reconciliation Internal audit and quality control monitoring executing and implementing OPS risk fraud prevention compliance initiatives projects ensuring adherence to group compliance internal policy controls The unit supports business by way of process development system maintenancechanges and enhancements while maintaining strict controls in line with compliance policies and regulatory laws Detailed Description: The role holder will coordinate with customer to collect informationdocuments about Remediation activities and compliance alerts Staff will also coordinate with RMs Tanfeeth and various other units It will be responsibility of the incumbent to deliver operational efficiencies within the existing segment framework under the following categories Ensuring remediation activities and compliance alerts executed managed end to end with diligence as per policy and procedure Ensuring record management and action on outstanding casesaction points Liaising with group compliance Tanfeeth group operations technology team operational risk risk and legal fraud prevention and investigation as and when required Execution of various activities MIS preparation and validation reporting to management Timely escalations and resolutions Job Requirements: Compliance and ops Risk Audit Scores QA score Breach reported Adherence to laid down policies procedures All exceptionsdeviations have to be immediately referred to approving authority as per the delegation In addition to above SR Policy and Procedure awareness and coordination with customers RMscenters and compliance teams etc Remediation HRAR or any other project Coordination with Tanfeeth RMs Customers compliance and any other related stakeholders to manage execution appropriately MIS preparation circulation and managing all operational and procedure related issues o a timely manner Other compliance alerts operational execution of other alerts as per unit requirement ensuring its execution as per policy and procedure Enhanced customer experience Customer Complaints Delays TAT Breaches Ensuring timely engagement with customers on assigned alertsremediations Ensuring bank code of conduct Ensuring proper customer service align with the ENBD values and policy Ensure accurate processing of customer requests Manage assigned tasks and alerts queues efficiently Maintaining high levels of service standards while dealing with customers and RMs Additional Details: Selfmotivated team player ability to deliver Essential 2545 Any Any Essential
Qualifications AS Mentioned in the JD
Primary Location
Job : Processing
Organization : Business Banking
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job Job Posting
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