About the role: We are looking for a candidate who can analyze and make decisions on critical steps, and also can develop and maintain a complete process mapping by workflow. We believe that the candidate should be able to create, develop and update processes documentation and ensure involvement of users throughout the processes. He/She should also be involved in helping continuously improve process routines with new ideas and inputs. Responsibilities:
Define, build, and align the business process flows for upcoming tasks and projects across the division.
Implementation of process architecture within the systems by liaising with technical teams and business stakeholders
Overseeing all aspects related to the implementation stages of business process improvement initiatives
Undertake regular process audits and ensure 0 deviations on-ground implementation
Work in close coordination with the Quality team to define quality metrics and identify/implement improvement areas
Define process KPIs and align with business stakeholders on the implementation
Ensures effective impact analysis for any operational or system workflow changes in the process.
Identify business improvement opportunities within the organization, and drive changes to showcase KPI improvements.
Performing ongoing analyses on business processes related to productivity, quality, costs, and time management.
Presenting progress reports and integrating feedback.
Revising and updating procedures and policies
Requirements
Bachelor’s degree in Industrial Engineering or related field.
A minimum of 2 years of process management experience.
Strong analytical & problem-solving skills.
Lean six sigma or similar certifications preferential.
Salesforce knowledge/experience is an advantage.
Ability to stay organized & multi-task in a fast-paced environment.
Excellent English is written and verbal communication skills.
Benefits
Private Health Insurance
Paid Time Off
Training & Development
Performance Bonus
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