Job Description

Min. Qualifications : Bachelor Degree Experience : Min 6 Years in related field, preferably in Utility Sector. Duties & Responsibilities

• Conduct customer services process analysis and identify improvement opportunities across the company; follow up on the implementation of the business processes
• Maintain sound understanding of the operating environment which may impact processes, including strategic, technological, organizational, policy and regulatory changes
• Ensure that the internal repositories of customer services procedures and processes for the company are updated and aligned and consistent as per the organizational requirements
• Identify issues, risks, scope changes that are related to the customer services process architecture for the company
• Collaborate with Customer Innovation & Product Transformation Program Department for process simulation to determine automation potential within customer services
• Comply with reasonable OSH instructions and safe working procedures
• Use of appropriate personal protective equipment and safety systems
• Be familiar with emergency and evacuation procedures
• Not willfully or recklessly endanger anyone's health and safety
• Assist with preparation of risk assessments; and
• Report OSH hazards, incidents, and issues

Job Type: Full-time Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Utility Sector: 6 years (Preferred)
• Customer Services Procedures: 6 years (Preferred)
• Occupational Safety and Health (PPE) Management: 1 year (Preferred)