Job Description

Designation :

Senior Executive

Department :

Sales Support/Pricing

Reports to :

Manager/Team Leader

Reports:

Submit daily reports reflecting enquiries received, quotations provided, and conversion rates. Ensure all reports are accurate, timely, and aligned with team targets.

Job Summary:

We are seeking a detail-oriented and results-driven Sales Support Executive to join our freight forwarding team. This role will focus on managing sales enquiries, preparing accurate and timely quotations, maintaining enquiry logs, and supporting conversion efforts. The ideal candidate should have a strong understanding of logistics pricing, excellent coordination skills, and the ability to work in a fast-paced environment. Log all received enquiries in the Enquiry Log with proper referencing (including attached enquiry emails). Perform regular audits to ensure all received enquiries are accurately logged and tracked. Provide accurate and complete cost quotations:
o FOB enquiries - within 1 hour

o EXW enquiries - within 3 hours

Ensure all quotes reflect current rates, surcharges, and correct routing. Random checks to be performed between enquiries received and quotations submitted to ensure quality control. Deliver a minimum of 20 quotations per day. Maintain an organized workflow to handle multiple enquiries simultaneously with a strong turnaround time. Achieve and maintain a minimum 60% conversion rate on a weekly basis. Use internal tracking tools/scripts (e.g., Script 2998) to monitor performance and outcomes. Collaborate with operations, customer service, and sales teams for timely follow-up and resolution. Ensure that all enquiries are followed up and closed with accurate feedback within 1-2 days of quoting. Achieve and maintain a minimum 40% to 50% conversion rate on a weekly basis.

Education and/or Experience:

Bachelor's Degree in Business Minimum 3 years Customer Service experience in Air or Sea products

Language Skills:

Ability to communicate fluently in English. Knowledge of Arabic and Hindi is an advantage. Ability to create routine reports and communicate clearly and informatively.

Computer Skills

Knowledge of EDP software MS Office Suite (Power Point, Excel and Word). Ability to understand and use the FRESCON site
Job Type: Full-time