• Prior experience in domestic and/or international freight forwarding pricing/quoting
• Clear understanding of multiple modes and services within the transportation/logistics industry
• Experience negotiating rates with all transportation modes
• Strong computer skills
• Strong verbal and written communication skills
• Strong organizational skills to ensure accurate and timely completion of quoting duties
• Strong team ethics
• Friendly and professional customer-oriented skills, including the ability to recognize the importance of customer satisfaction and good vendor relations
• Ability to deal well with stressful situations

• Prepare quotes for diverse customer base, including Government/Defense & Commercial Clients.
• Assist with the daily management of the Hawaiian Government Freight Management (GFM) quoting system. Including:
• Monitor and issue quotes in accordance with each customers deadline.
• Turnover of successful quotations to the operations departments.
• Consistently prepare quotes in CargoWise using market intelligence. This requires detailed analysis of shipment requirements, client specific requirements, client tariffs, vendor tariffs, and agent rates.
• Use knowledge to maximize overall margins.
• Quote follow-up within 30 minutes via phone to confirm receipt of quote and obtain feedback in order to secure business and increase % of quote-win ratio.
• Answering phones and responding to both customer and vendor needs via phone and email.
• Supporting and assisting the Customer Service team as needed, including tracing, tracking, and updating customers on shipment status
• Building rapport with customers through consistent communication, asking for more opportunities and sharing industry knowledge to promote customer confidence.
• Maintain positive relationships with vendors, carriers, agents, and customers.
• Direct negotiation with vendors to secure the best rates/service, including reaching out for spot and promo rates.
• Maintenance of current vendor tariffs in CargoWise, shared drive, and Cargo Office tariff platform.
• Entry of new/unquoted shipments and conversion of quotes to shipments as needed as a backup for operations or when the client requests immediate tracking details.
• Active communication with inside and outside sales and operations to ensure proper routings, tariffs and margins are used and to provide and receive feedback.
• Assist with sales proposals as needed.
• Assist with preparing quoting reports for sales and management staff.
• Work closely with sales and operations. Attendance to sales and operations meetings on request.
• Resolution of discrepancies with vendors, clients, and internal team members. Follow through until issues are fully cleared.

Caliberly