• To conceptualise, plan and implement portfolio strategies and deliver business objectives to meet the overall strategic and financial goals of consumer banking
• Own and manage the segment portfolio including overall liability, assets and wealth book growth in order to enable achievement of the established targets and objectives
• Leverage customer analytics and database marketing to maximise cross sell/deep sell/up sell ratios
• Monitor the portfolio and initiate portfolio actions (in consultation with Business Intelligence Unit), to help achieve portfolio KPIs, increase customer engagement, ensure quarter on quarter growth in NPS
• Develop, launch and monitor customer facing tactical campaigns in order to create awareness and grow the segment portfolio
• Carry out regular reviews of fees/charges and interest rates offered on liability and asset products in order to enable updating the fees as required
• Develop and monitor management information systems to control and monitor performance of the portfolio, operating expenditure, service levels and to provide accurate management reports
• Manage and build key relationships with ADCB\xe2\x80\x99s internal stakeholders (Product team, distribution channels, Operations, Legal, Compliance, Marketing etc.) for the coordination of assigned portfolio related programmess, processes and initiatives in order to ensure that these relationships continuously serve the bank\xe2\x80\x99s best interests and support the achievement of the objectives
• Contribute towards budget planning and implementation, managing and monitoring financial performance against the budget in order to achieve business targets
• Identify business opportunities within portfolio to support business growth to optimise yields and achieve desirable product mix to the required standard
• Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
• Identify opportunities and contribute towards change initiatives, programmes and projects taking into account best practice and standards in the business environment
• Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions.
• Manage self and team in line with ADCB\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
• Manage the effective achievement of the team\xe2\x80\x99s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

• At least 6 years of experience in banking/financial services
• Bachelor\xe2\x80\x99s Degree in Finance, Commerce or Business Administration or relevant specialisation
• In depth technical knowledge of consumer banking products and services
• Numerical and financial analysis skills

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