Job scope:

\xef\x82\xb7 Assist guests with luggage and place on assigned porter trolleys.

\xef\x82\xb7 Assist guests regarding the location of their terminal or flight schedule or any enquiries within the airport

area.

\xef\x82\xb7 Transport porter trolley as directed by the guests and the Meet & Assist Agent between, from or to the

following designated areas: Baggage Reclaim Hall in Arrivals, Drop-off Lanes and Check-in Counter in

Departures, Parking Area.

\xef\x82\xb7 Offer quality customer service to their guests.

\xef\x82\xb7 Provide general support to Meet & Assist Service Team on a range of daily operational tasks.

Responsibilities:

\xef\x82\xb7 Greet, receive and bid farewell to guests in a professional manner.

\xef\x82\xb7 Provide porterage service to guests with baggage, whenever and wherever necessary, including but not

limited to loading and unloading baggage; transporting; placing baggage on airline check-in baggage belt; X-

ray machine; identifying and collecting baggage from Baggage Reclaim Area.

\xef\x82\xb7 Handle guests\xe2\x80\x99 baggage with care and efficiency.

\xef\x82\xb7 To possess basic knowledge in general information of the airport including facilities and their directions,

flight schedules, etc.

\xef\x82\xb7 Determine the number of trolleys needed to carry baggage for the guest and inform additional charges to

guest and service counter agent for proper handling.

\xef\x82\xb7 To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn

at all times during the shift (where applicable). Employees are expected to follow all health and safety

regulations, enforced and updated by the company and local Airport Authorities.

Bayt