Job Description

Summary

The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the"fac" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.



Main Tasks

Be a strong team player with good communication skillsoAbility to be flexible and open to learning new skillsoRespond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)oProcess 50+ email per day and work on additional tasksoAct as the main point of contact for assigned group schemes, Sales Managers& brokers.oBuild positive and professional working relationships with internal clientsBe courteous in your verbal and written communication and at the same time ensure that your message is clear and complete

Behavioural Requirements

Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.oResponsible for the policy management of small, medium and large corporate clients.oFollow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.oAim to achieve a first time resolution when communicating via email or phone.oBuild positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements. Behavioral CompetencyCustomer& Market Excellence: Strive for excellence at every touch point with the customeroFoster state-of-art technical/operational knowledge and strive for continuous simplificationoBe the benchmarkCollaborative Leadership: Empower the team and provide purpose and directionoDevelop people, provide feedback and care to employee wellbeingoCollaborate and exchange best practice.Entrepreneurship: Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failureoTake ownership and responsibilityoEmbrace innovation and a culture that allows to make decisions without fear of retribution.Trust: Act with integrity, honor commitments, tell the truthoFoster diversity and inclusivenessAct transparently and promote corporate social responsibility.Minumum Requirements * BachelorsDegree oAdministrative experience in a customer focused roleoExperience working in pressurized environment with tight deadlinesoStrong Knowledge of Microsoft Office (Excel, Word)