We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

Summary:

The role of the Policy Management Officer involves working in a fast moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Main Tasks:

• Be a strong team player with good communication skills

• Ability to be flexible and open to learning new skills

• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)

• Process 50+ email per day and work on additional tasks

• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.

• Build positive and professional working relationships with internal clients

Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete

31453 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Minimum Requirements:

• Bachelors Degree

• Administrative experience in a customer focused role

• Experience working in pressurized environment with tight deadlines

• Strong Knowledge of Microsoft Office (Excel, Word)

Allianz