Job Description

Job description:

Job Title: Play Center Lead - Can Speak and Understand Arabic

Location: JUMP N FUN - Dubai
Industry: Premium Children's Entertainment & Hospitality

Overview:

We are a leading premium kids' play experience in Dubai, known for delivering unforgettable moments for children and their families. We are looking for a passionate and experienced Play Center Lead to oversee the daily operations of one of our branches. This is a hands-on leadership role that ensures our high standards are consistently met across play zones, cafe services, and customer touchpoints.

If you thrive in a fast-paced, people-first environment and enjoy bringing joy to families, this is the perfect opportunity for you.

Key Responsibilities: Leadership & Team Supervision

Lead, coach, and supervise all branch staff, including play facilitators, cafe staff, and front-of-house teams. Conduct regular team briefings, training sessions, and performance check-ins to maintain a motivated, customer-focused team.
Daily Operations

Oversee all aspects of day-to-day operations, including scheduling, opening/closing procedures, and shift coverage. Ensure the branch meets safety, cleanliness, and operational excellence standards at all times.
Customer Experience

Serve as the main point of contact for families and guests, ensuring a warm, welcoming, and enjoyable experience. Proactively handle complaints, resolve issues on the spot, and follow up to ensure customer satisfaction. Monitor customer feedback and implement improvements where needed.
Sales & Inventory

Support the achievement of sales targets through upselling, service excellence, and promotions. Oversee inventory management for retail, play materials, and cafe supplies; ensure accurate stock tracking and timely replenishment.
Experience Management

Coordinate and take ownership of all in-branch events, activities, and play experiences. Ensure every interaction -- from playtime to cafe service -- aligns with our premium brand standards.
Operational Excellence

Be the go-to person on the floor, ready to step into any role when needed to ensure smooth branch operations. Collaborate with head office and other departments on operational updates, marketing initiatives, and performance reports.
Requirements:

Proven experience in

retail, hospitality, or family entertainment

settings, ideally in a supervisory or managerial role. Strong

leadership skills

with the ability to motivate and manage a diverse team. Excellent

customer service

and

conflict resolution

skills. Comfortable with

sales tracking

,

POS systems

, and

inventory management

. Energetic, hands-on, and capable of multitasking in a high-energy, child-friendly environment. Willingness to work

weekends, holidays

, and during school breaks -- our busiest times.
What We Offer:

Be part of one of Dubai's most

creative and exciting kids' entertainment

brands. A

dynamic workplace

where no two days are the same. Ongoing

staff training

, career development, and growth opportunities. A

supportive environment

where your passion and ideas are valued. A chance to make a real difference in families' lives while having fun at work.
Job Type: Full-time

Pay: From AED4,000.00 per month