Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com


We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

Desired Experience: strong experience providing IT Infrastructure field support which
includes troubleshooting hardware, software, operating system issues and problems and

fixing the issues without impacting / violating the hardware warranty or customer security

compliance requirements.
L2 Level experience in installing, technical troubleshooting and fixing desktops, printers,
laptop and other computer peripherals hardware problems as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
hand activity under instruction based activities at sites.
Ability to lift / move computer equipment weighing up to 50Lbs. Experience on MAC (Apple) System is mandatory. Expert in desk side support and PC break/fix including basic administration of Windows O/S
and MAC/Linux OS (preferred).
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,

switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart

Hands' capability
Ability to troubleshoot issues with systems and networks using good deductive reasoning
skill and troubleshooting & resolving issues related to end user network cabling..
Experienced in repeat call analysis and developing preventive actions Experienced in Problem management Excellent written and oral communications skills with clients and management as well as
people skills.
Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and
works with sense of urgency
Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification. Experience of ticketing tools (ServiceNow / Remedy etc.),

Personal Attributes:

Excellent End-user computing skills. Good knowledge of Infrastructure support. Strong analytical and problem-solving capabilities Well-organized and extremely detail-oriented Strong customer service ethic and excellent communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information Language Proficiency: German, English

In-depth knowledge of:


Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PCLaptop hardware PCLaptop peripherals, including printers Mobile devices

Basic knowledge of:


Active Directory Exchange Apple OS SCCM

IT Qualifications

At least two of the following:


PCLaptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification

Experience in a similar role

5+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com