Phone Banking Agent
Muscat, Oman
Job Description
Job Purpose:
- To efficiently and accurately handle payments and receipts of Cash (L/cy – F/cy), clearing & collection cheques, drafts & banker’s cheque and transfer cheques. Ensure adherence to Banks policies, ethics and code of conduct through ITM system which available in Phone Banking.
Job Responsibilities:
- Attended all customers Video Calls & fulfilling their requests
- Handling all customer enquiries, video calls via Interactive teller machine ( ITM)
- Cross Sell products vis Interactive teller Machine
- Keep the interactive teller machine balanced during shift
- Handling customer’ requests through interactive teller machine (ITM) financial and non-financial transactions
- Outbound calls if it requires
- Non-call related responsibilities.
- Answer calls and respond to customer emails
- Handles customer inquiries both telephonically or by email
- Managing and resolve customer complaints
- Provide customers with the product and service information
- Activate debit and credit cards
- Follow up customer calls where necessary
- Document all call information according to standard operating procedure
- Promptly answering the calls.
- Adhering to the business eligibility and professional standards
- Updating the existing customer’s information in the data log.
- To provide high quality service to customers
- To educate customers to use different channels
- Identifying customers request.
- Performing and executing the transactions
- Applying banks approved standard operating procedure.
- Adhering to CBO guidelines in terms of KYC, IML…etc.
- To process cash transactions (deposits and withdrawals) local and foreign currency
- To accept, and process all type of clearing / collection cheques / post-dated cheques
- To balance cash on daily basis
- Be a good team player and improve multi-functional skills by taking initiative to learn other desk duties
- Other tasks related to the role as and when they come up
- Daily Balance
- Session Review
- Machine Balance
- Transactions review
Job Location
Muscat
Relevant Experience in Years
Fresh Graduate
Required Qualification
Diploma
Special Certification
Any Other Relevant Information
Knowledge and Skills:
- Good written and oral communication skills in English and preferably Arabic
- Good computer skills and customer care skills
- Cash Handling experience
- Preferably Arabic and English bilingual
- Ability to detect unusual transactions (money laundering, forgeries, etc.)
- Initiative and drive to achieve set targets and service standards
- Judgment required in prioritizing tasks and acting on the same
- Judgment required to ensure that controls are maintained at all stages of transaction processing
- Avoid any error ,mistakes which may result in financial losses
- Educate and demonstrate the usage of cheaper channels such as ATM and Call Centre.
- Work in a shifts
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Job Detail
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Job IdJD1408368
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMuscat, Oman
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EducationNot mentioned