Job Description

Job Title Personal Shopping Coordinator

Description

Who weare

We are aleading partner for luxury across the Middle East.Withmore than 600 stores, 300 brands and over 65 years of experience in the region,we have become amajor player in the beauty, fashion and gift sectors,by offering service excellence toourpartners anddelightingallour customers.Wearemoving fast from a traditional distributor and retailer for luxury in the Middle East,to a hybrid retailer bringing luxury experiences to the fingertips ofcustomers everywhere.

Tofuel the next stage ofourgrowth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join uson thisjourneyofexploring new horizons together.

What you'll be doing

Our Clienteling Coordinator is responsible for developing client engagement solutions designed to elevate our client experience and improve our commercial results.
Support and develop in-store activities that drive higher customer engagement sales, retention and client base
Schedule and accommodate in-store and virtual appointments and follow ups

Ensure the CRM database is updated regularly, new and existing clients information are complete
Reinforces bonds with regular clients and engages new clients
Assist personal shoppers when clients in store
Facilitate pre-orders and send payment links
Create style & mood boards for clients based on occasions, preferences, and budget

Analyze client segments in order to support key stakeholders drive better target sales initiatives
Ensure global tools, gifting, relevant initiatives are implemented to support the store in driving a consistent yet relevant client interaction
Formulate and manage the annual client engagement calendar and budget
What you'll need to succeed
Minimum of 3 years experience in a similar role
Solid personal shopping skills
Strong social relationships andcommunication skills
Strong Microsoft office skills (Outlook, PowerPoint and Excel)
Flexible with working hours
Market trends, brands & product knowledge
What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. To view all our perks and benefits,click here.

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