Job Description

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

The Personal Shopper will be responsible for establishing, maintaining and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service.

Responsibilities will include, but will not be limited to the following:

Customer

Sales

Operational

• Recruit (monthly target) and retain customers for THAT Concept Store
• Build a relationship with top tier customers in order to strengthen brand and personal loyalty.
• Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• Assist VIP clients with all customer service enquiries via phone, e-mail, chat and social media.
• Providing support to the customer care team to resolve VIP customers' issues as necessary
• Use profiles and customer shopping patterns to identify proactive sales opportunities and build lasting relationships with customers.
• Understand customer profiles and feedback to Marketing, Buying and Merchandising teams on current consumer trends
• Understand the customer requirements and provide expert experience to meet and exceed expectations.
• Ensures timely and professional resolution of any customer related challenges and/or concerns.

• Ensure monthly sales targets are achieved across categories
• Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.
• Maximize pre-sales opportunities through customer communication and waiting list management.

• Formulate and maintain an updated database of top clients, readily available when needed by management.
• Provide advanced knowledge of products, trends and a professional service to VIP clients
• Work closely with Buying, Planning and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability to for customer benefit.
• Partner with CRM team to develop communications to support Personal Shopping sales (capsule pre-order, thematic email ex. Ramadan).
• Communicate any waiting list / customer request patterns to Buying and Planning Teams.
• Follow networking strategies in order to develop and enhance client base.
• Maintain general level of market competitor awareness on and off line through reference to other websites and editorial.
• Arrange monthly trunk shows, exclusive events and private events
• Support sales team with personal styling training
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.